DO NOT Discount Your Labor JUST to Get the Job! | Joel McLearn
Description
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In this episode, Jeff Compton is joined by Joel McLearn, shop owner from Nova Scotia. Today, he and Jeff get into the nitty-gritty shop management conversation from decisions about hiring and firing, to handling parts quality and pricing, and navigating the emotional side of customer service and business partnerships. And wait till you hear about the car battery incident!
Timestamps:
00:00 It's Getting COLD in Canada!
20:26 Confusion in Brake Inspection Practices
30:19 "Effective Rust Prevention Techniques"
31:47 Enduring Ford Engine Issues
51:17 Minimum Charges in Service Industry
56:28 Embarrassing Car Battery Incident
01:12:58 Bridging Dealer-Aftermarket Divide
01:21:30 Choosing Cost-Effective Car Repair
01:24:00 Car Emission Testing Process Updated
01:39:44 Effective Communication Strategies
01:47:40 Misleading DVI Practices at Dealerships
01:56:29 Proving Value Through Repairs
02:06:51 Service Advisor Accountability Required
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